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Returns & Exchanges

Our commitment to your satisfaction

1. Our Return Policy

At Zenu Fashion, we want you to love what you wear. If you are not completely satisfied with your purchase, we are happy to offer returns or exchanges within 14 days of the delivery date for most items.

Please note that all sale items and promotional purchases are final and cannot be returned or exchanged unless faulty.

2. Conditions for Return

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.
  • All original tags, labels, and hygiene stickers (where applicable) must be fully intact and attached.
  • The item must be returned in its original packaging.
  • You must provide the original receipt or proof of purchase (Order Number).

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

3. How to Request a Return

Returning an item is simple. Please follow these steps:

Return Process

  1. Contact Us: Email us at returns@zenufashion.lk or WhatsApp us at +94 71 473 8350 with your Order Number and reason for return.
  2. Approval: Our team will review your request and send you a Return Authorization (RA) number along with the shipping address within 24 hours.
  3. Pack: Securely pack the items in the original packaging, including the RA number clearly on the outside.
  4. Ship: Drop the package off at any local courier service. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

4. Exchanges (Size / Color)

If you need a different size or color, please indicate this when contacting our team. Exchanges are subject to inventory availability. If the requested item is out of stock, we will process a refund or issue store credit instead.

We will cover the cost of shipping the new exchanged item back to you within Sri Lanka.

5. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately.
  • Credit will automatically be applied to your original method of payment (e.g., Credit Card, Koko, MintPay, or Bank Transfer).
  • Please allow 7-10 business days for the funds to appear in your account, depending on your bank's processing times.

Original shipping charges are non-refundable.

6. Damaged or Faulty Items

Quality is our top priority. If you receive an item that is defective, damaged, or incorrect, please contact us immediately (within 48 hours of delivery) at info@zenufashion.lk.

Include clear photos of the defect and your order number. We will arrange a free return pickup and dispatch a replacement as quickly as possible at no extra cost to you.