Privacy Policy

1. Information We Collect

At Zenu Fashion, we collect personal information that you provide directly to us when you create an account, make a purchase, subscribe to our newsletter, or contact customer support.

• Contact Details: Your name, email address, phone number, and shipping/billing address.
• Payment Information: Credit card details, Koko/Mintpay account details, or bank account information (processed securely through our payment gateways; we do not store full card numbers).
• Account Data: Order history, wishlists, and preferences.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including to:

• Process and fulfill your orders, including sending you emails to confirm your order status and shipment.
• Communicate with you about products, services, offers, and promotions.
• Respond to your customer service requests and support needs.
• Monitor and analyze trends, usage, and activities in connection with our website.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website and conducting our business, such as:

• Service Providers: Courier partners (for delivery within Sri Lanka), payment processors (like Stripe, Koko, MintPay), and email marketing platforms.
• Legal Compliance: We may disclose your information when required by law or to protect our rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website, such as adding items to your cart or staying logged in.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal data we hold about you.
• Request correction of incorrect or incomplete data.
• Request deletion of your personal data from our systems.
• Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@zenufashion.lk
Phone: +94 11 234 5678
Address: 123 Fashion Avenue, Colombo 03, Sri Lanka