Shipping & Delivery
Fast and reliable delivery across Sri Lanka
1. Delivery Methods & Costs
We are proud to offer fast and reliable island-wide delivery through our trusted courier partners. Shipping costs are calculated based on your location and the weight of your package.
| Location | Estimated Delivery Time | Standard Cost |
|---|---|---|
| Colombo 1 - 15 | 1 - 2 Business Days | LKR 350 |
| Greater Colombo Area | 2 - 3 Business Days | LKR 450 |
| Outstation (Island-wide) | 3 - 5 Business Days | LKR 550 |
Note: We occasionally offer Free Delivery promotions for orders above a certain value. If active, this will automatically apply at checkout.
2. Order Processing Time
All orders are processed and dispatched from our warehouse in Colombo within 24 hours (excluding Sundays and Public Holidays).
- Orders placed before 12:00 PM will typically be dispatched the same day.
- Orders placed after 12:00 PM will be dispatched the following business day.
- During peak seasons or major sales events (e.g., Avurudu, Black Friday), processing times may take slightly longer. We appreciate your patience.
3. Tracking Your Order
Once your order has been dispatched, you will receive an email and an SMS notification containing your unique tracking number and a link to trace your package in real-time.
Our courier partner will also contact you on the day of delivery to confirm your availability.
4. International Shipping
Currently, Zenu Fashion focuses on providing the best experience for our customers within Sri Lanka. However, we are actively working on expanding our reach. For special international requests, please contact our team at info@zenufashion.lk and we will try our best to accommodate you.
5. Delivery Issues
If you experience any issues with your delivery, we are here to help.
- Delayed Packages: If your package hasn't arrived within the estimated timeframe, please allow an extra 24 hours as couriers sometimes face unexpected delays. If it still hasn't arrived, contact our support team immediately.
- Missing Packages: If your tracking link shows 'Delivered' but you haven't received it, please check with your security desk or neighbors first. If it cannot be located, contact us within 48 hours.
- Incorrect Address: We are not responsible for packages delivered to an incorrect address provided by the customer. Please double-check your shipping details at checkout.